Our commitment: We only collect what we need to match you with contractors. We never sell your personal information to third parties for advertising or marketing purposes. Your data is used solely to facilitate contractor matching and improve our service.
DotsCompany LLC d/b/a Dotshub ("Dotshub," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website at dotshub.co, our AI assistant (Dot AI), our mobile and web applications, or otherwise interact with our Services.
This Policy applies to all users of our Services, including homeowners, commercial clients, and contractors. By using our Services, you consent to the practices described in this Policy.
We operate as an Arizona-based contractor referral marketplace. The primary purpose of all data collection is to facilitate the matching of service requests with qualified contractors.
| Category | Examples | Who Provides It |
|---|---|---|
| Contact Information | Name, email address, phone number | Homeowners, Contractors, Commercial clients |
| Project Information | Project type, description, location (city/ZIP), budget, timeline, property address | Homeowners, Commercial clients |
| Business Information | Company name, Arizona ROC license number, primary trade, service area, years in business, insurance information | Contractors |
| Payment Information | Payment method for referral fees (processed via third-party payment providers; card numbers not stored by Dotshub) | Contractors |
| Communications | Messages sent via Dot AI chat, email, SMS, or phone; feedback and support requests | All users |
| Account Information | Username, password (hashed), preferences (for Contractor portal accounts) | Contractors |
When you access our Services, we or our service providers may automatically collect:
We may receive information about you from:
We use the information we collect for the following purposes:
Our processing is based on: (i) performance of a contract, (ii) legitimate business interests, (iii) compliance with legal obligations, and (iv) your consent where explicitly provided.
We do not sell your personal information. We do not sell, rent, or trade your personal data to third parties for their own marketing or advertising purposes.
We share your information only in the following circumstances:
When your project request is matched with a Contractor, we share your name, phone number, project type, city, and project description with that Contractor so they can contact you directly. Contractors are bound by our Contractor Agreement to use this information only to respond to your project request.
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements, including:
We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, bankruptcy, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify affected users via email or prominent notice on our website.
We may share your information with third parties when you have explicitly consented to the disclosure.
We use cookies and similar technologies on our website. These include:
We do not use third-party advertising cookies or behavioral tracking networks. You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:
Upon expiration of these periods, personal data is securely deleted or anonymized, unless retention is required by law.
You may request earlier deletion of your data subject to the rights described in Sections 8 and 9.
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
How to Exercise Your Rights: Submit a verifiable consumer request to dotshubllc@gmail.com with the subject line "CCPA Privacy Request." We will respond within 45 days. You may submit up to two requests per 12-month period at no charge.
Authorized Agent: You may designate an authorized agent to make requests on your behalf. The agent must provide written authorization from you and verification of their own identity.
Shine the Light: California Civil Code Section 1798.83 permits California residents to request information about personal information shared with third parties for direct marketing purposes. We do not share personal information for this purpose.
Regardless of your location, you may:
To submit a privacy request, email dotshubllc@gmail.com with "Privacy Request" in the subject line and include your full name, email address, and a description of your request. We will respond within 30 days.
Dotshub uses AI-powered tools to enhance our Services, including:
No automated decision-making system makes binding decisions about your access to services without human review. You may request human review of any automated decision by contacting us.
Our website may contain links to third-party websites, including contractor websites and Arizona government resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
The Dotshub Contractor portal may link to third-party payment processors. Payment processing is handled by those processors under their respective privacy policies; Dotshub does not store full payment card numbers.
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
If you believe we have inadvertently collected information from a minor, please contact us immediately at dotshubllc@gmail.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised Policy on our website with an updated "Last Updated" date.
For material changes, we will provide notice via email (to registered Contractors) or a prominent notice on our website at least 14 days before the change takes effect. Your continued use of our Services after the effective date constitutes acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices:
Privacy Contact — DotsCompany LLC d/b/a Dotshub
Email: dotshubllc@gmail.com (subject: "Privacy")
Phone: (855) 500-4095
Response time: Within 30 days for general inquiries; within 45 days for formal CCPA/privacy rights requests
For verified written requests and legal notices, please contact our registered agent as listed with the Arizona Corporation Commission.